Contact center consultancy & training service is offered in China for foreign enterprises’ needs in project management, customized training, supply chain management, etc.
Service Area
Professional contact center consultancy & training service is available in the main cities of China such as Beijing, Shanghai, Guangzhou, Shenzhen, Suzhou, Dalian, Ningbo, Wuxi, Wuhan, Chongqing, Chengdu, and Qingdao.
Service Content
We are able to help you to establish operations, policies, training and management standards. In addition, we can help you to streamline your work processes using effective quality tools to improve the overall service performance of the contact center.
Solutions in terms of capacity planning as well as contact center design and layout in compliance with your companies’ branding and image is also available.
Training Courses
We can help you to tailor make training modules for agents, supervisors, managers, quality assurance and technical specialist.
Our consulting teams are experts with years’ experience in running contact center operated environment. Thus we are able to help you to implement various high profile consultancy projects in China.
Price
Negotiate